Quint Loyalty Overview

A recent study demonstrated that less than 1 in 10 Americans are recognized in ways that are meaningful to them.  That in spite of the billions of dollars spent annually in commissions, travel incentives, and other reward programs. To effectively motivate your audience throughout your business channel a solution must include:

• Program design – measurable, relevant goals that can be targeted and adapted to business

• Communication – ability to engage your audience through multiple means

• Rewards – relevancy to all participants

• Measurement – reporting and analysis to drive continuous improvement

The Quint Loyalty Platform

The Quint solution is built to accommodate the requirements of a successful loyalty and performance program- while adapting to the ongoing evolution of a dynamic business enterprise. 

Program Design:  An Internet based application, the Quint solution is available 24/7 to client administrators and entirely flexible to enable an infinite number of participant and reward structures.  Participant hierarchies (front desk, trainer, manager, etc) and reward programs (cross sell, tenure, service, etc) are defined by the client.  This allows a solution that is specific – and uniquely powerful – to the aspirations of organization and participant.

Communication:  The client has the ability to e-mail participants in masse or in segmented messages (group, geography, hierarchy, etc).  Quiz and Survey creation are an important piece of the solution, enabling a real engagement opportunity to drive understanding and education.  Within the private labeled Quint Client’s Platform, customized HTML pages can be added in support of current promotions, ongoing messaging, and more.  Finally, Document Library capabilities enable posting of product flyers, corporate announcements, and more.  Imagine an environment where participant could visit your platform, read new product information, take a quiz to insure retention, and then be awarded points to create positive reinforcement with the learning experience and brand.

Rewards:  The Quint Loyalty Platform opens up a world of over 300 retailers for redemption of program rewards.  Unlike historical models that are limited by catalogue choices, this solution enables every participant to find exactly what they are looking for – specific models and best pricing.   The program provides the kind of reward flexibility that accommodates the diversity of participant base, changes in their motivation targets (i.e. TV today, travel tomorrow), and variation in earning power.

Measurement:  At the core of a Quint Loyalty solution is its ability to deliver measurable ROI.  Simply put, the program enables clients to pay for only the behaviors that are delivered – at the predefined value.  That being the case, measurement of those activities and rewards is critical.  To that end, Quint enables 24/7 access to a suite of template reporting, with the ability to download raw data to Excel or CSV formats.  The data available includes participant profile information, point balances, redemption trends (i.e. where are participant spending), group, and program information.  Also of great note is the ability for participants to view important information about their account and history – continuously reinforcing the message and brand of our clients.